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Tag Archives: customer experience management
Living Up To Your Own Hype
Sales and marketing teams usually excel at the courtship stage of customer relationships, when they get to trumpet new features, designs, and promotions. But flash won’t help strengthen a relationship with a customer who experiences problems at other stages, like … Continue reading
Customer Satisfaction: The Best and Worst
At least one report from the BigIdeas Conference in Chicago indicates a growing industry focus on customer satisfaction and customer experience management Selling Power magazine publisher Gerhard Gschwandtner gave high marks to Godard Abel (CEO of BigMachines) for his keynote … Continue reading
Posted in Collaboration
Tagged BigMachines, conferences, customer experience management, Selling Power
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